Frequently Asked Questions
- What time is check-in/check out?
- Do you allow pets?
- Do you have Internet?
- Why don't I have an ocean view?
- How much does parking cost? Is there valet parking?
- Why didn't I get my full week? Why can't I get a reservation?
- Why am I being charged a split week fee?
- Is smoking allowed?
- Are the kitchens fully equipped?
- Why are you charging/holding $150.00 to my credit card?
- What if I forgot something at San Luis Bay Inn?
- Why do I have to give you my credit card number for a Lost and Found item?
Q.What time is check-in/check out?
Check-in time is 4:30PM (Pacific Time) and check-out time is 11:00AM (Pacific Time).
Q.Do you allow pets?
No, with the exception of service animals. The San Luis Bay Inn does not allow animals in rooms or on property including inside vehicles. There will fines if a animal is found. We recommend that you arrange for pet boarding/kennels prior to your arrival if you plan to travel with your pet.
Q.Do you have Internet?
We offer a free wireless (WiFi) connection throughout the resort. It is provided by AT&T. Please see the front desk for details. We also have business center computer avialble for free to use.
Q.Why don't I have an ocean view?
Since only a small percentage of our rooms are ocean view rooms; we try to be as fair as possible in our rooming assignments. All room requests are honored based on when your reservation was made.
Q.How much does parking cost? Is there valet parking?
Parking is free. We do not offer any valet service.
Q.Why didn't I get my full week? Why can't I get a reservation?
Being a highly sought after property, we generally run at or near full occupancy year round. We strongly suggest that you book your reservation 12 to 13 months out, or as soon as you know your vacation plans.
Q.Why am I being charged a split week fee?
Your yearly maintenance fee only covers one full clean per year. Since you have split your week, your room will require an additional cleaning.
Q.Is smoking allowed?
No, San Luis Bay Inn is a non-smoking resort.
Q.Are the kitchens fully equipped?
The kitchens are equipped with a full size refrigerator, dishwasher, microwave, four burner stove top, oven, blender, coffee maker, toaster, pots, pans, utensils, dinner ware and glasses for four to eight people (depending on the unit size).
Q.Why are you charging/holding $150.00 to my credit card?
We are securing a pre-authorization or authorization hold of $150. This may appear as pending charge on your online banking website or application, but no monies will be removed from your card. We are verifying to make sure the account is active, in case of any unforeseen incidentals.
Q.What if I forgot something at San Luis Bay Inn?
Lost and Found items are only kept for 30 days.
You can call us at 805-595-2333 during 8AM to 8PM (Pacific Time) everyday or report lost items online at https://www.ileftmystuff.com/lostForm.php?cid=37969
Q.Why do I have to give you my credit card number for a Lost and Found item?
We return Lost and Found items via Fed Ex and require a credit card to pay the postage charges.