Frequently Asked Questions

Customer Support

Customer Support

Q.Why didn't I get my full week? Why can't I get a reservation?

  • Being a highly sought after property, we generally run at or near full occupancy year round. We strongly suggest that you book your reservation 12 to 13 months out, or as soon as you know your vacation plans.

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Q.Why don't I have an ocean view?

  • Since only a small percentage of our rooms are ocean view rooms; we try to be as fair as possible in our rooming assignments.  All room requests are honored based on when your reservation was made.

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Q.Why are you charging $150.00 to my credit card?

  • We are securing a pre-authorization. No monies will be removed from your card.  We are verifying to make sure the account is active, in case of any unforeseen incidentals.

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Q.Why do I have to give you my credit card number for a Lost and Found item?

  • We return Lost and Found items via Fed Ex and require a credit card to pay the postage charges.

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Q.Do you have Internet?

  • We offer a wireless connection throughout the resort. It is provided by AT&T.  Please see the front desk for details.

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Q.Why am I being charged a split week fee?

  • Your yearly maintenance fee only covers one full clean per year. Since you have split your week, your room will require an additional cleaning.

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